(Ames, IA) Global Reach has become a reseller, after being an enthusiastic user, of the SmarterTools software suite.
SmarterTools, Inc. is a leading supplier of productivity applications for companies. Their product suite includes three core products: SmarterMail, an e-mail messaging platform; SmarterStats, which provides web analytics; and SmarterTicket, which provides issue tracking.
SmarterMail is an advanced e-mail platform that has a suite of advanced tools for businesses to manage e-mail. Those features include integrated spam protection tools, a web mail client, support for multiple domains, and the ability to synchronize with Microsoft Outlook® and other devices likes SmartPhones and Pocket PC® enabled PDAs.
SmarterStats is a web analytics solution with a myriad of tools to understand the habits of website visitors. Those include the ability to analyze patterns of visitors such as which pages are being visited, for how long and by how many people. The comprehensive package includes over 130 variable items that are integrated into an array of reports.
SmarterTicket gives companies powerful capabilities to track sales and support issues with their clients. The ticketing system is an ideal tool for sales and support teams to track inbound requests from the time that an issue is reporting through its resolution. SmarterTicket supports generation of tickets for e-mail and online submissions as well as requests initiated via phone.
"We are always looking for the best products and solutions to offer our clients," said Iacovos Zachariades, president and CEO of Global Reach. "SmarterTools offers feature rich, affordable products that will benefit our clients and give them the most for their money."
SmarterTools, headquartered in Phoenix, Arizona, has customers in over 100 countries.
About SmarterTools: SmarterTools is an information technology (IT) management software company that builds applications to simplify and automate the day-to-day operation of business. With a diverse product line, SmarterTools has targeted various small businesses, web hosts and internet service providers and has grown its install base with customers in over 100 countries. SmarterTools was founded in 2003 and is headquartered in Phoenix, Arizona. For more information about SmarterTools, please visit www.smartertools.com.