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Global Reach Email Auto Clean FAQ

Q. Who does this change affect?

A. If you use the webmail interface at https://www.globalreach.com/support/email/, this change affects you. Mobile devices typically use IMAP to view mail stored on our mail server, and likely you would be affected as well. If you use Outlook, Thunderbird, Opera, or another mail client on your desktop computer, you may or may not be affected. Check your account settings to see if you are using POP3 or IMAP. If you are using IMAP, then you are affected.

Q. What should you do if you don't want your "junk email" and “deleted items" messages removed automatically?

A. You can simply move those messages to a different folder. Only messages in the “junk email” and “deleted items” folders will be automatically cleaned.

Q. What should you do if you only use POP3, and don't use IMAP or webmail?

A. This change only affects messages stored on our mail server, not the messages you have downloaded to your computer. Since POP3 downloads the messages to your computer, you are not affected. You don’t have to change anything.

Q. What will happen to the messages in other folders in your mailbox?

A. There will be no changes to other folders. Some devices create other folders to move deleted messages into, such as “deleted messages” instead of “deleted items”. Those folders cannot be cleaned automatically. To avoid exceeding your allowed mailbox size limit, please remember to clean those folders manually.

Q. What if you need to use a combination of desktop and mobile devices to check your email?

A. There are different ways this can be accomplished. We recommend using POP3 on your desktop, but add settings to leave mail on the server for 14-30 days. This allows your mailbox size to be virtually unlimited, while still having access to your mailbox from other devices. You can use IMAP on your mobile devices, or webmail if you’re using a guest computer account, and your recently received email will be available. However, as a caveat to the way POP3 works, mail you send from the desktop computer will only appear in the “sent items” folder of the desktop computer you sent it from, and will not on the mobile devices in webmail folders.

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