Email Troubleshooting
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Troubleshooting email settings |
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Server type |
POP3 - works best for email clients on desktops and laptops and mobile devices which support it. IMAP - works best for mobile devices that do not support POP3 accounts. Please note that IMAP will leave messages on the server, which means your email storage limit will eventually reach it's capacity and will not accept more email unless settings are adjusted to allow for server deletion. |
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Username |
youremailaddress@yourdomain.com |
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Incoming and outgoing settings |
Incoming server: mail.globalreach.com Outgoing server: mail.globalreach.com |
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Port Options |
Incoming server for POP3 using SSL: 995 Outgoing server for SMTP using SSL: 587, 465 Incoming server for IMAP using SSL: 993 Outgoing server for IMAP using SSL: 465 |
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Other Settings |
DO use SMTP Authentication. |
Note for email on mobile devices:
If you are sharing a POP3 mailbox with more than one device, such as a desktop computer and a mobile device, you probably want to set each of the devices to leave a copy of the messages on the server for several days. We recommend leaving the email message on the server for about 10 days which allows enough time for each device download a copy of recently received email.
If messages are being received by one device but not other devices chances are that the device receiving email is removing mail before it can be downloaded by the other devices. Please double check that you have correctly configured your email to leave message on the server.
When setting outoging mail on IPhones, the setting options usually say that the username and password are optional. That is not correct for our servers, this information is required.
IPhones almost always have the wrong default phone settings.
